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8 Important Social Media Training Tips for Your Company’s Social Media Marketers

Companies that invest in social media training do so because they understand how these platforms can move their business forward. Since the efforts of most companies involve more than one person, it’s important for all efforts to be consistent. To help keep a brand’s message consistent across all social mediums, here are eight actionable tips.

Multi-Channel Customer Service: Are You Ready?

According to data compiled by, more than half of all people using Facebook and Twitter expect a same day response to a question or complaint they post to a business through social media, yet the data reveals that of the top 25 retailers in the UK questioned, only 44% manage to respond in this timescale. In such a public forum, delays and a perceived lack of interest can have far-reaching ramifications for any business trying to promote a customer-friendly public persona and the benefits of offering a truly multi-channel customer service experience are substantial.

The Secret for Successful Social Media Invites

Have you ever sent an invitation to connect with someone in Facebook or LinkedIn that you’ve never met before? Here’s the secret for boosting your chance that they will say “yes.”

Why Social Media

The virtual Handshake. The Benefits of Social Media and How it is taking over.

Updated Design for Facebook Pages

Facebook is without a doubt the most powerful and popular social media platform in the world and there are over 30 million business pages that are actively posting information all over the word. All of those pages will be able to start taking advantages of quite a few new features that will allow them to control a lot more of what goes on with their pages. There is now going to be a much more interactive system for users to be able to rate your page, but the most important changes are going to be in favor of the page owners.

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